Terms & Conditions

Tiles are produced in batches and there may be shade and size variation from batch to batch. Please bear in mind that your sample tile may be from a different batch to your actual order. 

Any images of our Products on our site are for illustrative purposes only. Although we make every effort possible to display colours accurately, we cannot guarantee that your computer will reflect the colour of the Products accurately. The Products delivered to you may vary slightly from the images.

The measurements of our Products are as accurate as possible. However, due to the nature of tiles, all sizes, weights and measurements listed on our site may vary. 

Please check your Products carefully before fixing for any manufacturing defect or shade variation. We cannot accept any responsibility once Products have been fixed. Fixing Products to a substrate means you have accepted the Products in their present state and no refunds or replacements will be offered. 

Our Products are intended for domestic use in the UK and we give no guarantee in respect of their use for commercial purposes.  

Stock availability and delivery dates provided on the website or by any form are estimates only and cannot be guaranteed.


Due to the variation which occurs with natural stone, ceramic, porcelain, decorative & glazed materials we operate a non-return policy. It should be noted that any surplus tiles are worth keeping as they will be from the same batch as your original material and can be utilised should any damage occur after the tiles have been installed.